OnePlace displays reports/printouts in a separate window. This problem can occur if your browser is set up to block pop up windows. You will need to turn off pop-up blocking in your browser in order to view the report. Note that some browsers allow you to do this per website/domain.

This FAQ only applies to Apple Macintosh users.

Even though the OSX finder display an iWork "document" as a single file it is actually a package. A package is a fancy term for a directory. Since you cannot upload an entire directory, you first need need to compress the iWork file. To do this, open finder and navigate to the directory containing the file. Then right click on the file and select "Compress". This will create a file with the same name as the one you compressed but with a ZIP file extension. This is the file that you would then select in OnePlace to upload.

Anyone that downloads the file will need to de-compress the file before using it once the file is download to their local machine. To do this, they can just double left click the mouse on that file in the finder.

Click on the Settings link in the toolbar at the top of the page, and then click on the Personal Account Settings option. Click the "Change Password" link in the Account Actions panel. The requirements for a password are displayed, and you will be prompted to enter your new password twice.

Tags provide a way to group things together, by placing one or more keywords (that you define) on something. Each user has his own personal set of tags. If you tag something that is shared (such as a shared task), the tag becomes associated with the team that owns the shared thing.

For example, suppose you collect thoughts about starting your own business in your inbasket. If you tag each item with a "Business Ideas" keyword, you've grouped these items together. You can now do things such as search for all items with the "Business Ideas" tag.

Click here for the Wikipedia definition of tags.

OnePlace requires a modern browser that fully supports web technologies like JavaScript, Ajax and CSS2. The following browsers are supported by OnePlace:

• FireFox 2.0 or higher
• Safari 2.0 or higher
• Internet Explorer 7.0 or higher

We recommend Firefox 3.0

OnePlace recently added the Recurring Tasks feature. When inputting a recurring task in OnePlace, input the task details, then select the Repeating tab. Choose how often you’d like the task to repeat (daily, weekly, monthly, etc.). Tasks can repeat on a specific date or day of the week. Then, choose if you’d like to have the task updated with the Scheduled On date, the Deadline, or both when it repeats. Once the task is saved, the Recurring Task will be indicated with a green circular arrow on your task list.

The View Deadlines section will show all projects with deadlines in workplaces you belong to as an FYI. If you have tasks that are assigned to you with deadlines, they will show up in a separate section below the list of projects.

A context is a way to organize your tasks based on what you can do given where you are currently at. For example, you can't make a phone call (and expect to be heard) while riding on a lawn mower. Likewise you can't file papers in the office when you are at home (unless of course you run a home-based business). Contexts are a handy way to eliminate tasks you simply can't do given where you're at, helping you focus on the ones you can do.

Click here to learn more about contexts.

You can manage all your task contexts in your user settings.

1. Click on the Account link in the upper right hand corner of the screen.
2. Your contexts are displayed in the Contexts panel. You can add/edit/delete contexts from this panel.

Click here to learn more about contexts.

Currently the iPhone only shows you the tasks which are scheduled for today, or scheduled in the past but not yet completed. You cannot currently see your unscheduled tasks via the iPhone.

Most task management systems use the deadline to tell when a task should be completed. OnePlace separates when a task has to be completed by (deadline) and when you want to complete it (schedule). So, your calendar is the place where you schedule your work. OnePlace doesn't automatically schedule work that contains a deadline, therefore it does not automatically show up on your calendar. Click here to learn more about how scheduling and deadlines work within OnePlace.

The current limit is 100 MB.

For discussion entries, the New indicator will display on discussion entries that are new to you until you exit and re-enter the discussion. New discussion entries that you create will also show the new indicator.

For other items, such as projects, the New indicator is displayed for 24 hours after the item was created. The New indicator is not shown to you for these items if you are the creator.

OnePlace contains links to non secure (use of http://) to images and other non user data elements. You can turn off the error message. Go to Tools, select Internet Options, and go to the Security tab. Click Custom Level, scroll down to Miscellaneous, and look for the radio button for "Display mixed content". It is set to Prompt. If you change it to Enable, nonsecure content will always be displayed. If you change it to Disable, nonsecure content cannot be displayed.

OnePlace is a "rich internet application". OnePlace actually only loads the entire webpage once when you sign in. After that only portions of the page are loaded. The back button is designed to reload the entire last page. Given the design of OnePlace this has no meaning. OnePlace has a better feature called 'Recent Items' that allows you to navigate to items that you have viewed recently.

OnePlace account administrators can add new team members to your account in 2 different ways. One way is by using the Quick Start feature. Within Quick Start, on Tab 2 - Set Up Your Account, invite new team members by inputting their email address, first name and last name. When you select ‘Add’ they will be notified that they have been invited to your account. Once they accepted the invitation and created their own OnePlace account, they will be connected to you in OnePlace.

Account Administrators can also add new team members from their Team Account Settings page. By selecting the ‘Settings’ link in the upper portion of your screen, choose ‘Team Account Settings’. From there, scroll down to ‘Users’ and select the ‘Add’ button with the green plus sign on it. Then, enter in the email address, first name and last name of the team member you’d like to invite, and hit ‘Save’. They will then receive an email invitation to join your account in OnePlace. Once they accepted the invitation and created their own OnePlace account, they will be connected to you in OnePlace.

Only OnePlace Account Administrators can add new team members to the account.